Your Right to Privacy - Our Promise of Security
Your orthodontist has contracted with Sesame Communications to
use our technology to provide you with the ability to
view your appointment and account information via the Internet
on a password-protected screen. Our technology also generates
and automatically sends reminder notices and information
from your orthodontist to you via email. Sesame Communications
change our procedures or update our technology, so please
re-visit this web page periodically.
Frequently Asked Questions
What information does Sesame Communications
collect and how is this information used?
Name and Email Address:
Registration for the Service consists
of inputting your first and last name and email address(es)
into the PC that Sesame Communications has installed in the waiting
area of your orthodontist's office.
Your Account Information:
The Service can access your orthodontist's database of patient
information. As a result, Sesame Communications will know your name,
birth date, appointment history, future appointments, payment
information and health insurance information ("Account Information").
Sesame Communications will not have access to your medical and orthodontia
records. Your medical records are confidential records between
your orthodontist and you.
The Service will use your
Account Information to automatically generate and email notices
to you about appointments and other information from your
orthodontist. You can also view your Account Information
on a password-protected, secure page on your orthodontist's
web site by clicking on the "Patient Login" button.
Sesame Communications' server automatically
gathers traffic data about users using the Service. This
traffic data does not personally identify you to Sesame Communications.
Sesame Communications may periodically analyze the server logs to
optimize web site navigation, help diagnose problems with
our server, and to administer your orthodontist's web site.
Do you collect information from children?
strictly adheres to the federal regulations enacted to implement
the Children's On-line Privacy Protection Act ("COPPA").
We collect only the most limited amount of information necessary
to provide the Service to all users, including children.
For more information about COPPA or to read the full text
of the statute and the federal regulations, please go to http://www.ftc.gov/kidzprivacy.
Sesame Communications will never sell, trade or assign any information
about you to third parties, such as mailing houses, insurance
companies, market research firms, or advertisers.
How does Sesame Communications protect my information from loss,
misuse or alteration?
Sesame Communications employs security measures that are consistent
with industry standards to protect the loss, misuse or
alteration of information about users of the Service that
is under our control.
Any connections to
your Account Information from your orthodontist's web site
will be made through a secure connection that is validated
by your user name, email address and the password given to
you by the Service. All information transferred during every
session, including your Account Information and your password
will be encrypted using Secure Socket Layer (SSL) encryption
technology. In addition, your Account Information will be
encrypted when stored in Sesame Communications' database. To ensure
that your sessions are encrypted, look for the "https" in
your browser's address bar before or the browser's "secure
site" icon during your session.
If you do not see the "https" (be sure to look for the "s" following "http")
or the secure server icon ,
log in to your Account Information again.
Our web site administrators
continuously review the integrity of our security measures.
In addition, we limit employee access to your Account Information
on a "need
to know" basis.
Only employees with a valid business reason related to providing
the Service will have access to your Account Information.
We train all of our employees about the importance of confidentiality
and our policies and technology regarding privacy and security.
Can I opt out of providing information to Sesame Communications?
You can choose not to use the service by NOT entering an
e-mail address into the system. If you request your orthodontist
to block your record, none of your personal information
will be available on the Internet.
Can I change my information or discontinue the service?
You can change your email address when you log onto your
orthodontist's web site by clicking on the "My E-mail" button
on the web page. You cannot change you Account Information
through the Service. If you would like to make changes to
your Account Information, call your orthodontist's office
directly to alert them to any changes that should be made
to your Account Information stored in your orthodontist's
registration for and use of the Service constitutes your
consent to our use of your email address and your Account
Information in connection with providing the Service to
you. Sesame Communications reserves the right to change this Privacy
periodically. Your continued use of our web site after
on your orthodontist's web site will be deemed to be your
agreement to the changed terms.
If you have any questions about your privacy or security
measures at Sesame Communications, please let us know:
Director of Privacy
411 Strander Blvd., Suite 420
Seattle, WA 98055